Getting Support

Support is offered by us via e-mail (or other channels we may use) to subscribers with a paid “Pro” license, and to all others ‘as available’. Contact us at support@redink.ai if you need help (do not use support@redink.com, as this will not reach us; we have noticed that some have been using that address because it was wrongly communicated in one place). Except where included in the subscription fees, the support is charged at CHF 250 per hour plus VAT (in 0.25h increments, minimum 0.25h).

Starter Setup Package: We are happy to set up “Red Ink” in your network environment including a central configuration, with the full feature set of the Red Ink VSTO/COM add-ins you wish to use. As part of the package, we will show your administrator in how to configure and manage Red Ink. The package also includes configuring your endpoints and an MCP source as well as Microsoft 365. Your responsibility remains to provide us with the necessary information for configuring the endpoints (including for advanced features such as binary object handling, web grounding and tooling) and MCP source, doing the necessary entries for connecting Red Ink with Microsoft 365 within the Entra admin console, and setting up the software distribution within your environment remains also with you. We provide our service via videoconference or Team Viewer (provided you already offer it and allow us to connect). We prepare the configuration files offline following an initial discussion, so we will need your credentials to test them on our side. The price of the starter package is in principle CHF 2’500 plus VAT and includes one hour of additional technical support; if we see that the setup is particularly complicated or if you have special requirements, we reserve the right to make an amended offer. We may agree to provide the service also on-site, in which case we will charge the travel time separately at our rates. 

We also have a chatbot that knows the comprehensive manual of Red Ink and can therefore be of help: Ask Inky | Red Ink.

Support in setting up or using Red Ink can also be obtained from:

  • Your own IT support provider: Red Ink includes an extensive technical manual covering setup and configuration. This should enable a skilled provider to resolve most day-to-day issues.
  • Third-party support: Several IT providers have experience setting up and using Red Ink for other users and may be able to assist you. See here.
  • Third-party training: For non-technical questions about using Red Ink, you may find the training offerings here.
  • For developers/software engineers: Please raise an issue or submit a pull request via GitHub.

Also check out our other resources on this website for solving issues, in particular the “Common Issues” page here, the manual (available here) and the “Help me, Inky” chatbot within the add-in (which “knows” the manual).